Call Accounting

Mitel Call Accounting is a robust and reliable solution that allows you monitor and control telecommunications costs. Call Accounting provides advanced capabilities that enable managers to:

• Incorporate data from multiple Mitel telephone systems to get the "big picture"
• Manage call flow and schedule reports for when they are needed
• Know the distribution of telecommunication costs across departments and work groups and verify carrier bills
• Resolve misuse of the telephone system
• Produce flexible rate tables that are tailored to the organization
• Fully integrate Call Accounting with Mitel 6100 Contact Centre Solutions
• Identify trunks that are experiencing technical difficulties and are not hanging up properly (Optional Traffic Module)
• Bill back departments, employees and customers using mark-up or discount pricing (Optional Subscriber Module)