Hosted Contact Centres
Flexible solutions for your business needs
TTGroup Communications have taken the best of the Mitel Contact Centre and the proven capabilities of Fujitsu Data Centre Hosting to deliver a first-class hosted Mitel Contact Centre. Not only is this technology available to you today, it’s also affordable and fully backed by our Network Operations Centre. Rest assured that your ‘voice’ has been heard.
Why hosted?
Our data centres are located in Sydney, Melbourne, Brisbane, Auckland and Singapore. We can provide you with a service anywhere you have a broadband service. Benefits:- REDUCE COSTS
- 24 X 7 SUPPORT
- SECURE & ROBUST
- REDUNDANCY & RESILIENCY
- EXPAND EASILY
- CARRIER INDEPENDENT
Mitel Contact Centre
Highly scalable IP-PBX that provides extensive features and supports a wide range of innovatve desktop devices and applications for small, medium and large enterprises. 3300 ICP is an integral element of the Mitel communications platform portfolio of products that facilitate business-wide communication and collaboration, enhance workforce mobility and extend enterprise connectivity, improve client service and contact management, provide tools to manage communication overload and reduce total cost of ownership.
Enterprise hosting
Fujitsu’s data centre services offer world-class facilities and carrier independent high-bandwidth access within secure and resilient environments:
- Enables business efficiency through consistent Infrastructure availability
- Reduces the risk of business interruption through specialist monitoring
- Ensuring systems are constantly available
- Enables focus on core business activities by utilising our expertise
- Improve Balance Sheet position by moving ICT assets into operational expenditure
The Buzz
“TTGroup announced today it is delivering cloud-based customer care designed to appeal to, and support, the Internet-proficient users attracted to The Buzz’s online car insurance.” [...] “Consumer expectation about customer service has been influenced by experiences with industries like retail and banking so, while customers may only interact with The Buzz or any insurance company, once or twice a year, it’s really important to make that interaction quick and easy.” The Buzz CEO, Jacki Johnson
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